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Click for Artemide Tolomeo Floor TOL0104 Install Instructions
5 YEAR CONSUMER WARRANTY
(Repair or replacement only)
The warranty is provided only to end users who are private consumers. Any professional,company or organization that has purchased this product for the purpose of resale or use in a
professional, commercial or industrial environment is therefore not covered under this warranty
but covered under our commercial warranty.
By registering the Product(s) within 2 months of the date of purchase as described hereunder,
private consumers will have a total period of coverage of 5 years starting from the date of
purchase as shown on the purchase receipt.
Artemide warrants, subject to the terms set out below, that the product will remain free of defects
during the agreed 5-year warranty period if used and serviced correctly. If any malfunction due
to faulty materials and workmanship occurs within this 5-year period, ARTEMIDE will repair or
replace the product at its own expense or replace it either with a product of the same production
series or with a comparable successor product.
TERMS AND CONDITIONS
1. Customers entitled to claim under the warranty
are End users, residing in the United States, who bought a new (not second-hand) Artemide
product after 1stApril 2016 and have accessed the web page www.artemide.net/warranty to
activate the 5 year warranty by registering their purchased product within 2 months of the
purchase, are entitled to claim under the 5-year warranty. The warranty is non-transferable.
2. Warranty period
This warranty is valid for 5 years from the date of purchase of the product. The date of the
purchase receipt shall be deemed the date of purchase and shall prevail over the date indicated by
the client in the on-line registration form. If the consumer does not register the purchase at
www.artemide.net/warranty; the consumer will only receive the standard 1 year warranty period.
Artemide Consumer Warranty
April 1, 2016 2
3. Conditions
Without prejudice to the activation procedure indicated above, Artemide states that this 5-year
warranty is valid provided that:
a. the product is used in compliance with the product specifications supplied, both with
respect to the product and to its use (technical specifications);
b. the product is used by a private customer in a residential environment, i.e. not in a
professional, commercial or industrial environment or as part of a professional activity;
c. the product is wired, installed and/or assembled in accordance with the instructions
accompanying the product and, with the exception of portable lamps, by qualified
personnel;
d. maximum temperatures, voltages and ambient humidity levels are not exceeded and the
product is not exposed to mechanical loads that are incompatible with its intended
purpose, or stress caused by systematic vibrations in the installation environment (such as
installation on ships and industrial or special environments);
e. the product is serviced according to the instructions accompanying the product by
qualified technical personnel and no alterations or repairs are made to the products by any
third party not authorized by Artemide in writing or not in accordance with the enclosed
instructions;
f. the product for which the client claims the warranty must be kept by the client in the
same state (including the light source) for as long as is necessary to enable Artemide to
carry out the necessary verifications of the faults/defects reported;
g. the client provides Artemide with the purchase receipt and the 5-year warranty certificate
e-mailed by Artemide to the client in confirmation of the successful warranty activation;
h. the fault, duly specified with confirmation of its nature and extent, is reported in writing
by the client to Artemide on penalty of forfeiture, not later than thirty (30) days from
detection;
i. the product has been installed in a normal environment in terms of temperature, humidity
and ventilation, and has not been exposed to salt, chemical, pollutants, corpuscular and/or
gaseous agents at the time of installation;
j. with respect to electronic ballasts, the product is installed with lamps that comply with
the relevant IEC specifications in effect at the time of purchase.
k. The products will not be covered under the warranty if power surges, voltage spikes,
voltage inconsistencies exist or occurred during the use of the product.
Artemide Consumer Warranty
April 1, 2016 3
4. Special conditions applicable to power supply components and products with LED light
sources
Without prejudice to the Conditions in general, Artemide specifies that with regard to power
supply components and products with LED light sources, the warranty is valid only on condition
that:
k. the maximum use in the 5 years does not exceed 3,000 hours per year (equivalent to 8
hours of daily operation)
l. with regard to the decrease in luminous flux, that the flux exceeds the value considered as
the industry standard, i.e. 0.6% per 1,000 hours of service
5. Exclusion of liability
The warranty does not apply to:
a. malfunctions in the product due to unforeseen and unpredictable events, accidents
(including fall, jolt, dirt, liquids) and/or force majeure (including electric shock, lightning
strike), misuse, that cannot be ascribed to a defective manufacturing process of the
product;
b. malfunction or non-compliance arising from any abuse, misuse, abnormal use, or
violation of any applicable standard, instruction or maintenance manuals, including, by
way of example but not limited to, the most recent industrial and/or electrical safety
standards pertaining to the specific country;
c. defects consisting of a color shift in LED modules, if measured values are in accordance
with the technical specifications of the products;
d. power supply conditions, including power surges , over/under voltage, and unadulatory
current control systems other than those defined by the reference standards.
In addition, this warranty does not cover:
e. Labor costs to take down and re-install product, labor costs to troubleshoot the product
and labor costs to change a transformer, ballast or Driver or any product components
unless a written confirmation is provided by Artemide that it will pay for the labor prior
to the work being performed, it is not covered by this warranty
f. any accessory expenses related to the repair of the defect (such as for assembly and
disassembly, lifting devices, scaffolding, transport of the defective product, disposal,
travel expenses and allowances) will be borne by the client;
g. any special, incidental and consequential damages such as, loss of profits/loss of
earnings, property damage or any other costs not indicated above;
h. parts subject to wear and tear such as light sources (excluding LEDs integrated into the
product), batteries, mechanical parts subject to wear, fans used for the active heat
dissipation of products with LED light sources (if functional), problems with subjective
Artemide Consumer Warranty
April 1, 2016 4
evaluation of the engine noisiness and software defects, bugs or viruses affecting third
parties’ products or services;
i. natural aging of plastic parts such as polycarbonate and PMMA and the finishing or
appearance of outdoor products due to natural exposure;
j. electronic components, power supplies, transformers, light bulbs and products of other
brands that Artemide distributes as commercial goods, together with lighting fixtures by
other manufacturers;
k. This warranty does not cover scratches to product which occurred during the customers
use and normal wear & tear of product.
l. This warranty does not cover damages due to improper mis-handling by the installer
m. The products installed within 10 miles of a sea coast can be extremely corrosive, even
with the appropriate maintenance, products installed in this environment will typically
deteriorate more than products installed in a less severe environment. Some corrosion
and/or deterioration is considered “normal wear” in this environment. Thus, any claim for
finish failures or for corrosion of components due to coastal environment conditions is
not applicable to this warranty.
n. Imperfections in hand blown glass are part of the nature of the product and therefore it is
not covered by this warranty
o. Breakage of a glass part of the product during the installation process, cleaning,
maintenance or mis-use of the product is not covered by this warranty
NEITHER ARTEMIDE NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS GIVE ANY
OTHER WARRANTY, GUARANTEE, OR COVER OF ANY KIND, WHETHER EXPRESS,
IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THE PRODUCT(S). INSOFAR
AS PERMITTED BY APPLICABLE LAW, ARTEMIDE HEREBY STATES THAT IT DOES
NOT GIVE ANY IMPLIED, LEGAL OR CONVENTIONAL WARRANTIES AS TO
FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, AS TO
SATISFACTORY QUALITY OR DURABILITY, OR AGAINST LATENT DEFECTS.
6. Warranty content
In the event that defects covered by this warranty are revealed in the product and provided that
the conditions established in paragraphs 3 and 4 above are met, Artemide may proceed, at its
own discretion, to repair the product or replace it with an equal or equivalent product that is
compatible with the technological advances that have occurred since the original product was
produced.
If Artemide decides to replace the product, but is unable to do so due to its being out of
production or to its non-availability, Artemide will replace the product with a similar product if
the differences in design and specification of the product are minor.
To avoid any misunderstanding, it should be noted that the repair and/or replacement of the
product does not include removal or re-installation or costs or expenses, including - but not
limited to - and labor costs and charges.
Artemide Consumer Warranty
April 1, 2016 5
This warranty is a manufacturer's warranty for the replacement of products and/or spare parts.
Replaced products or spare parts may contain new or reconditioned materials, equivalent to new
products or parts thereof in terms of performance and reliability. The replacement product may
deviate slightly (to a tolerable degree) from the original product with respect to measurements
and design. Artemide guarantees that the replacement parts or products will be free of material or
manufacturing defects for the remaining term of the warranty period of the replaced product or
the produce in which they are installed.
Clients are not entitled to any further compensation from Artemide in relation to a defective
product. In particular, Artemide cannot be charged for any costs incurred for the storage of the
defective product or any other costs and/or damages. Clients are not entitled to request and/or
demand deferrals of payment, reductions of price, or the cancellation of the supply contract.
Replaced products will become the property of Artemide and shall not be returned to the
customer.
7. Warranty claim
The warranty claim must be made to the Artemide Service Centre nearest to the client within 30
days of detection of the defect. Making a warranty claim implies that Artemide can access the
product concerned and/or verify its defectiveness.
The warranty claim must be accompanied by a copy of the purchase receipt as proof of purchase,
the 5 year warranty certificate e-mailed by Artemide as confirmation of successful warranty
activation, and a description of the defect, which should be as detailed as possible, possibly
including: name and code of the damaged Product (in the case systems, non-damaged
components should also be indicated); purchase and installation date, a detailed description of
the problem, the date the error occurred its application and the number of hours of operation.
Unless delivered directly to the Artemide Service Centre, the product must be sent shipment
prepaid by the customer. The client is responsible, at its own expense, for adequate insurance and
packaging. Artemide will re-imburse the shipping charges if a warranty claim is justified, and
will charge the client for the costs of returning products that are found not to be defective or
malfunctioning, together with the relevant management, verification and transport costs.
Artemide Service centre contact information: www.artemide.net/warranty
8. Miscellaneous provisions:
This warranty is intended to supplement the existing statutory warranty. This warranty does not
affect any statutory rights of the customer established by the law of its country, nor is it intended
to exclude any of the purchaser’s rights and remedies against the vendor under applicable sale of
goods legislation. In the absence of any such provisions of his domestic law, the customer may
Artemide Consumer Warranty
April 1, 2016 6
rely exclusively on the terms of this warranty. Under the terms of this warranty, no relief can be
claimed beyond repair and, where appropriate, supply of a replacement product, and any claim
for such further relief, in particular compensation for consequential loss or damage, such as loss
of earnings, labor costs, charges or travel expenses, is hereby expressly excluded. Any warranties
and assurance by third parties beyond the warranties and representations of Artemide are not
binding upon Artemide unless expressly confirmed in writing by Artemide. In the event that
individual provisions of these terms are partly or wholly invalid or inoperative, or subsequently
become invalid or inoperative as a result of a change in applicable law, the remaining terms and
their validity shall not in any way be affected.
9. Applicable law and jurisdiction
This warranty is subject exclusively to United States law, with the exception of the rules on
conflicts of law. The New York Court will decide on any dispute that may arise, regarding the
interpretation or execution of the warranty.
Artemide Consumer Warranty
April 1, 2016 1
Canada
Artemide Ltd., a Canadian company registered in Canada with corporate Head office located at
11105 rue Renaude Lapointe, Montreal, Quebec H1J-2T4 (hereinafter referred to as “Artemide”)
hereby grants, under the terms and conditions specified hereunder, the following
5 YEAR CONSUMER WARRANTY
(Repair or replacement only)
Main contents
The warranty is provided only to end users who are private consumers. Any professional,
company or organization that has purchased this product for the purpose of resale or use in a
professional, commercial or industrial environment is therefore not covered under this warranty
but covered under our commercial warranty.
By registering the Product(s) within 2 months of the date of purchase as described hereunder,
private consumers will have a total period of coverage of 5 years starting from the date of
purchase as shown on the purchase receipt.
Artemide warrants, subject to the terms set out below, that the product will remain free of defects
during the agreed 5-year warranty period if used and serviced correctly. If any malfunction due
to faulty materials and workmanship occurs within this 5-year period, ARTEMIDE will repair or
replace the product at its own expense or replace it either with a product of the same production
series or with a comparable successor product.
TERMS AND CONDITIONS
1. Customers entitled to claim under the warranty
are End users, residing in the Canada, who bought a new (not second-hand) Artemide product
after 1stApril 2016 and have accessed the web page www.artemide.net/warranty to activate the 5
year warranty by registering their purchased product within 2 months of the purchase, are
entitled to claim under the 5-year warranty. The warranty is non-transferable.
2. Warranty period
This warranty is valid for 5 years from the date of purchase of the product. The date of the
purchase receipt shall be deemed the date of purchase and shall prevail over the date indicated by
the client in the on-line registration form. If the consumer does not register the purchase at
www.artemide.net/warranty; the consumer will only receive the standard 1 year warranty period.
Artemide Consumer Warranty
April 1, 2016 2
3. Conditions
Without prejudice to the activation procedure indicated above, Artemide states that this 5-year
warranty is valid provided that:
a. the product is used in compliance with the product specifications supplied, both with
respect to the product and to its use (technical specifications);
b. the product is used by a private customer in a residential environment, i.e. not in a
professional, commercial or industrial environment or as part of a professional activity;
c. the product is wired, installed and/or assembled in accordance with the instructions
accompanying the product and, with the exception of portable lamps, by qualified
personnel;
d. maximum temperatures, voltages and ambient humidity levels are not exceeded and the
product is not exposed to mechanical loads that are incompatible with its intended
purpose, or stress caused by systematic vibrations in the installation environment (such as
installation on ships and industrial or special environments);
e. the product is serviced according to the instructions accompanying the product by
qualified technical personnel and no alterations or repairs are made to the products by any
third party not authorized by Artemide in writing or not in accordance with the enclosed
instructions;
f. the product for which the client claims the warranty must be kept by the client in the
same state (including the light source) for as long as is necessary to enable Artemide to
carry out the necessary verifications of the faults/defects reported;
g. the client provides Artemide with the purchase receipt and the 5-year warranty certificate
e-mailed by Artemide to the client in confirmation of the successful warranty activation;
h. the fault, duly specified with confirmation of its nature and extent, is reported in writing
by the client to Artemide on penalty of forfeiture, not later than thirty (30) days from
detection;
i. the product has been installed in a normal environment in terms of temperature, humidity
and ventilation, and has not been exposed to salt, chemical, pollutants, corpuscular and/or
gaseous agents at the time of installation;
j. with respect to electronic ballasts, the product is installed with lamps that comply with
the relevant IEC specifications in effect at the time of purchase.
k. The products will not be covered under the warranty if power surges, voltage spikes,
voltage inconsistencies exist or occurred during the use of the product.
Artemide Consumer Warranty
April 1, 2016 3
4. Special conditions applicable to power supply components and products with LED light
sources
Without prejudice to the Conditions in general, Artemide specifies that with regard to power
supply components and products with LED light sources, the warranty is valid only on condition
that:
k. the maximum use in the 5 years does not exceed 3,000 hours per year (equivalent to 8
hours of daily operation)
l. with regard to the decrease in luminous flux, that the flux exceeds the value considered as
the industry standard, i.e. 0.6% per 1,000 hours of service
5. Exclusion of liability
The warranty does not apply to:
a. malfunctions in the product due to unforeseen and unpredictable events, accidents
(including fall, jolt, dirt, liquids) and/or force majeure (including electric shock, lightning
strike), misuse, that cannot be ascribed to a defective manufacturing process of the
product;
b. malfunction or non-compliance arising from any abuse, misuse, abnormal use, or
violation of any applicable standard, instruction or maintenance manuals, including, by
way of example but not limited to, the most recent industrial and/or electrical safety
standards pertaining to the specific country;
c. defects consisting of a color shift in LED modules, if measured values are in accordance
with the technical specifications of the products;
d. power supply conditions, including power surges , over/under voltage, and unadulatory
current control systems other than those defined by the reference standards.
In addition, this warranty does not cover:
e. Labor costs to take down and re-install product, labor costs to troubleshoot the product
and labor costs to change a transformer, ballast or Driver or any product components
unless a written confirmation is provided by Artemide that it will pay for the labor prior
to the work being performed, it is not covered by this warranty
f. any accessory expenses related to the repair of the defect (such as for assembly and
disassembly, lifting devices, scaffolding, transport of the defective product, disposal,
travel expenses and allowances) will be borne by the client;
g. any special, incidental and consequential damages such as, loss of profits/loss of
earnings, property damage or any other costs not indicated above;
h. parts subject to wear and tear such as light sources (excluding LEDs integrated into the
product), batteries, mechanical parts subject to wear, fans used for the active heat
dissipation of products with LED light sources (if functional), problems with subjective
Artemide Consumer Warranty
April 1, 2016 4
evaluation of the engine noisiness and software defects, bugs or viruses affecting third
parties’ products or services;
i. natural aging of plastic parts such as polycarbonate and PMMA and the finishing or
appearance of outdoor products due to natural exposure;
j. electronic components, power supplies, transformers, light bulbs and products of other
brands that Artemide distributes as commercial goods, together with lighting fixtures by
other manufacturers;
k. This warranty does not cover scratches to product which occurred during the customers
use and normal wear & tear of product.
l. This warranty does not cover damages due to improper mis-handling by the installer
m. The products installed within 10 miles of a sea coast can be extremely corrosive, even
with the appropriate maintenance, products installed in this environment will typically
deteriorate more than products installed in a less severe environment. Some corrosion
and/or deterioration is considered “normal wear” in this environment. Thus, any claim for
finish failures or for corrosion of components due to coastal environment conditions is
not applicable to this warranty.
n. Imperfections in hand blown glass are part of the nature of the product and therefore it is
not covered by this warranty
o. Breakage of a glass part of the product during the installation process, cleaning,
maintenance or mis-use of the product is not covered by this warranty
NEITHER ARTEMIDE NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS GIVE ANY
OTHER WARRANTY, GUARANTEE, OR COVER OF ANY KIND, WHETHER EXPRESS,
IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THE PRODUCT(S). INSOFAR
AS PERMITTED BY APPLICABLE LAW, ARTEMIDE HEREBY STATES THAT IT DOES
NOT GIVE ANY IMPLIED, LEGAL OR CONVENTIONAL WARRANTIES AS TO
FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, AS TO
SATISFACTORY QUALITY OR DURABILITY, OR AGAINST LATENT DEFECTS.
6. Warranty content
In the event that defects covered by this warranty are revealed in the product and provided that
the conditions established in paragraphs 3 and 4 above are met, Artemide may proceed, at its
own discretion, to repair the product or replace it with an equal or equivalent product that is
compatible with the technological advances that have occurred since the original product was
produced.
If Artemide decides to replace the product, but is unable to do so due to its being out of
production or to its non-availability, Artemide will replace the product with a similar product if
the differences in design and specification of the product are minor.
To avoid any misunderstanding, it should be noted that the repair and/or replacement of the
product does not include removal or re-installation or costs or expenses, including - but not
limited to - and labor costs and charges.
Artemide Consumer Warranty
April 1, 2016 5
This warranty is a manufacturer's warranty for the replacement of products and/or spare parts.
Replaced products or spare parts may contain new or reconditioned materials, equivalent to new
products or parts thereof in terms of performance and reliability. The replacement product may
deviate slightly (to a tolerable degree) from the original product with respect to measurements
and design. Artemide guarantees that the replacement parts or products will be free of material or
manufacturing defects for the remaining term of the warranty period of the replaced product or
the produce in which they are installed.
Clients are not entitled to any further compensation from Artemide in relation to a defective
product. In particular, Artemide cannot be charged for any costs incurred for the storage of the
defective product or any other costs and/or damages. Clients are not entitled to request and/or
demand deferrals of payment, reductions of price, or the cancellation of the supply contract.
Replaced products will become the property of Artemide and shall not be returned to the
customer.
7. Warranty claim
The warranty claim must be made to the Artemide Service Centre nearest to the client within 30
days of detection of the defect. Making a warranty claim implies that Artemide can access the
product concerned and/or verify its defectiveness.
The warranty claim must be accompanied by a copy of the purchase receipt as proof of purchase,
the 5 year warranty certificate e-mailed by Artemide as confirmation of successful warranty
activation, and a description of the defect, which should be as detailed as possible, possibly
including: name and code of the damaged Product (in the case systems, non-damaged
components should also be indicated); purchase and installation date, a detailed description of
the problem, the date the error occurred its application and the number of hours of operation.
Unless delivered directly to the Artemide Service Centre, the product must be sent shipment
prepaid by the customer. The client is responsible, at its own expense, for adequate insurance and
packaging. Artemide will re-imburse the shipping charges if a warranty claim is justified, and
will charge the client for the costs of returning products that are found not to be defective or
malfunctioning, together with the relevant management, verification and transport costs.
Artemide Service centre contact information: www.artemide.net/warranty
8. Miscellaneous provisions:
This warranty is intended to supplement the existing statutory warranty. This warranty does not
affect any statutory rights of the customer established by the law of its country, nor is it intended
to exclude any of the purchaser’s rights and remedies against the vendor under applicable sale of
goods legislation. In the absence of any such provisions of his domestic law, the customer may
Artemide Consumer Warranty
April 1, 2016 6
rely exclusively on the terms of this warranty. Under the terms of this warranty, no relief can be
claimed beyond repair and, where appropriate, supply of a replacement product, and any claim
for such further relief, in particular compensation for consequential loss or damage, such as loss
of earnings, labor costs, charges or travel expenses, is hereby expressly excluded. Any warranties
and assurance by third parties beyond the warranties and representations of Artemide are not
binding upon Artemide unless expressly confirmed in writing by Artemide. In the event that
individual provisions of these terms are partly or wholly invalid or inoperative, or subsequently
become invalid or inoperative as a result of a change in applicable law, the remaining terms and
their validity shall not in any way be affected.
9. Applicable law and jurisdiction
This warranty is subject exclusively to Canadian law, with the exception of the rules on conflicts
of law. The Quebec Court will decide on any dispute that may arise, regarding the interpretation
or execution of the warranty.
Effective April 1, 2016
In addition to the return terms posted on our returns and cancellation page:
Artemide: Minimum of 30% restocking fee. All claims must be made within 48 hours.
