Hinkley Lighting products have been manufactured under the highest standards of quality and workmanship. All Hinkley Lighting fixtures are warranted against defects in materials and workmanship for a period of five (5) years, subject to certain conditions and exclusions, from the date the product was shipped to the original end use purchaser and unless otherwise noted below.
INDOOR LIGHTING FIXTURES | |
Electrical wiring & sockets | Lifetime |
Finish | 15 years |
Integrated LED components | 5 years |
LED Lamps | 3 years |
OUTDOOR LIGHTING FIXTURES (Excluding Hinkley Lighting Landscape products**) | |
Electrical wiring & sockets | 12 years |
Coastal Elements Finish | 5 years |
Integrated LED components | 5 years |
LED Lamps | 3 years |
Finish | 2 years |
** Hinkley Lighting Landscape products are exclusively covered by a separate Limited Warranty.
What Hinkley will do: Hinkley will, at its election, repair, replace or make appropriate adjustment where Hinkley inspection discloses any such defects occurring in normal usage within the applicable time period above, subject to the following conditions and exclusions.
What is not covered: The following costs, expenses and damages are not covered by the provisions of this limited warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of Product; (ii) shipping and freight expenses required to return Product to Hinkley.
Original User: All warranties only apply to the original end use purchaser and original installation of Products. This warranty is not transferable.
The provisions of this warranty do not apply to Products: (i) used in commercial applications; (ii) used for purposes for which they are not designed or intended; (iii) which have been subjected to alteration, abuse, misuse, negligence or accident; (iv) which have been improperly stored, installed, maintained or operated; (v) which have been used in violation of written instructions provided by Hinkley; (vi) which have been subjected to improper temperature, humidity or other environmental conditions; or (vii) which, based on Hinkley's examination, do not disclose to Hinkley's satisfaction non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents, chemicals or abrasive cleaning techniques.
THE ABOVE WARRANTIES ALSO DO NOT APPLY IF:
TO OBTAIN WARRANTY SERVICE: Please contact Hinkley Lighting through your Lighting Dealer, Lighting Contractor, or by writing Hinkley Lighting, Inc., Attn: Customer Service Department, 33000 Pin Oak Parkway, Avon Lake, OH 44012, USA, or by calling 1-800-HINKLEY (1-800-446-5539).
Finish Warranty Exclusions:
Additional terms: Hinkley does not authorize any person to create for it any obligation or liability in connection with its Products. Hinkley's maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Hinkley may be brought by the Original User more than one (1) year after the cause of action has arisen.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. HINKLEY AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on incidental or consequential damages or how long an implied warranty lasts, so that the above limitations may not fully apply to you. Refer to your local laws for your specific rights under this warranty.
FINISH CARE & CLEANING: Initial care for finishes requires only periodic cleaning with a soft cloth, dampened with water. A mild non-abrasive soap may be used along with a soft cloth and water if the fixture is very dirty. Particular care should be taken to avoid abrasive materials and strong cleaning agents as they will quickly destroy the protective coatings and subject the finish to rapid oxidation and discoloration.
Hinkley Landscape Lighting products have been manufactured under the highest standards of quality and workmanship. All Hinkley Landscape Lighting fixtures are warranted against defects in materials and workmanship for a period of five (5) years, subject to certain conditions and exclusions, from the date the product was shipped to the original end use purchaser and unless otherwise noted below.
LANDSCAPE LIGHTING FIXTURES | |
Hardy Island™ Series | Lifetime |
NUVI™ Series | Lifetime |
LumaCORE™ | Lifetime |
Integrated LED Components | 10 years |
LED lamps | 3 years |
Electrical wiring & sockets | 3 years |
Low-Voltage Transformers
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What Hinkley will do: Hinkley will, at its election, repair, replace or make appropriate adjustment where Hinkley inspection discloses any such defects occurring in normal usage within the applicable time period above, subject to the following conditions and exclusions.
What is not covered: The following costs, expenses and damages are not covered by the provisions of this limited warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of Product; (ii) shipping and freight expenses required to return Product to Hinkley.
Original User: All warranties only apply to the original end use purchaser and original installation of Products. This warranty is not transferable
The provisions of this warranty do not apply to Products: (i) used in commercial applications; (ii) used for purposes for which they are not designed or intended; (iii) which have been subjected to alteration, abuse, misuse, negligence or accident; (iv) which have been improperly stored, installed, maintained or operated; (v) which have been used in violation of written instructions provided by Hinkley; (vi) which have been subjected to improper temperature, humidity or other environmental conditions; or (vii) which, based on Hinkley's examination, do not disclose to Hinkley's satisfaction non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents, chemicals or abrasive cleaning techniques.
THE ABOVE WARRANTIES ALSO DO NOT APPLY IF:
TO OBTAIN WARRANTY SERVICE: Please contact Hinkley Lighting through your Lighting Dealer, Lighting Contractor, or by writing Hinkley Lighting, Inc., Attn: Customer Service Department, 33000 Pin Oak Parkway, Avon Lake, OH 44012, USA, or by calling 1-800-HINKLEY (1-800-446-5539).
Finish Warranty Exclusions:
Additional terms: Hinkley does not authorize any person to create for it any obligation or liability in connection with its Products. Hinkley's maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Hinkley may be brought by the Original User more than one (1) year after the cause of action has arisen.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. HINKLEY AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on incidental or consequential damages or how long an implied warranty lasts, so that the above limitations may not fully apply to you. Refer to your local laws for your specific rights under this warranty.
FINISH CARE & CLEANING:
Initial care for finishes requires only periodic cleaning with a soft cloth, dampened with water. A mild non-abrasive soap may be used along with a soft cloth and water if the fixture is very dirty.
Particular care should be taken to avoid abrasive materials and strong cleaning agents as they often destroy the protective coatings and subject the finish to rapid oxidation and/or discoloration.
Effective January 1, 2018.
Your Satisfaction is our Number One Goal. At Hinkley’s Lighting, we want you to be 100% satisfied with your purchase, and exactly what you want. We accept returnable products within 30 days of receipt of the product if they are in the original packaging (including all packaging materials and accessories). The items must be suitable for resale. The customer will be refunded (less the shipping costs not included in the initial order and a 25% restocking fee) once we have received the returned item and inspected the item for damage. Items returned will be issued a refund via the same method in which the item was purchased.
Merchandise that has been installed, altered or damaged in any way does not qualify for return or refund.
To return a product, you must request a Returned Goods Authorization (RGA) Number prior to returning the product. Products without a valid RGA number will be refused from the shipper. A Return Goods Authorization may be requested by contacting us. Once we issue a RGA, we must receive the product within 10 days or no refunds will be given.
Merchandise must be returned and shipped at customer’s expense
Note: If your product has arrived damaged or doesn’t work properly, please refer to the “Damaged & Defective Goods Policy” below.
