Fast & Easy Quote Request
Click the “Request A Quote” button. Next, in the notes section, please include the complete products catalog numbers and quantity requested. For details see the PDF spec sheet on this page. You may also include your lighting fixtures list and attach files.
- Lightolier Returns & Warranty
In the event it is necessary to return Products to Manufacturer, Purchaser must follow the procedure outlined in these Terms and Conditions. For Purchaser’s who received their Products from an authorized distributor of Manufacturer, the procedure outlined below should be directed to, and the term “Manufacturer” shall mean, such distributor. To obtain approval to return Products to Manufacturer, Purchasers must contact Seginus Lighting.
If a return is approved, a Return Authorization (“RMA”) number will be emailed to the purchaser. NO PRODUCT RETURNS WILL BE ACCEPTED BY MANUFACTURER IF NOT ACCOMPANIED BY A VALID RMA (RA) NUMBER. Product returned without a RA number will either be refused or returned to Purchaser at Purchaser's expense. Distributor is not liable for loss or damage to unauthorized product returns. Once issued, RA numbers are valid for 30 days. Any returns received after 30 days of the issuance of an RA will be refused. Purchaser is responsible for all return freight charges, including taxes, customs and duties if applicable. All product returned for credit must be new, undamaged, and in factory sealed packaging. Product may not be returned if it is non-standard, made-to-order, or manufactured to Purchaser’s specific design or specification (including units with non-standard components or accessories), or is outdated or phase-out stock product. Any product returned with marked box, damaged box, missing components, (e.g. cables, manuals, etc.), or other damage not caused by Manufacturer will be assessed a higher restocking fee to cover the cost of replacements. All Products returned are subject to inspection. Un-saleable and damaged merchandise may be credited at salvage value or less costs of repairs. Credit can be issued only on Products re-saleable as new. Manufacturer may at its option issue credit at prices prevailing at time of shipment, or time of return, whichever is lower, less the any applicable restocking or other charges. Returns authorized by Manufacturer, other than return of Defective Products which are subject to the terms of Manufacturer’s applicable Limited Warranty, will be subject to a restocking fee and Purchaser will pay all transportation costs associated with the return, including taxes, customs and duties, if applicable. Product returned in original condition will be assessed up to a 25% restocking fee. LIMITED WARRANTY
Manufacturer’s limited warranty for the Products is posted on Manufacturer’s website at www.philips.com/warranties