Returned goods require an RGA (Returned Goods Authorization) number are subject to a restocking charge of 20%-100%. Please fax a request to your customer service representative, 847.410.4749 or email returns@techlighting.com, for a number and be sure it is clearly marked on the outside of the carton. Product must be returned in salable condition within sixty days of RGA issuance for credit to be issued. The specific nature of the problem must be identified for any item returned as defective. Custom products and outdated or modified versions of catalogued items cannot be returned.
