TECHLIGHT USA RETURNED GOOD POLICY
There is a restocking charge on any item returned for credit or exchange. A restocking charge will be made on returned merchandise which does not have a confirmed RGA authorization number. All approved returns will be subject to a handling charge, freight, and cost of reconditioning and repacking if it is deemed necessary to restore the goods to realable form. Techlight reserves the right to adjust the restocking charge or refuse return authorization on the following exclusions. (1) If the product requires repackaging. (2) If the product is damaged. (3) Unsalable without excessive repair. (4) If the product is a custom color. (5) If the product is a custom order. (6) Damage to poles: all poles are shipped in a standard non-soluble, water resistant packing material, or may be completely packaged in cardboard and marked with warning notice for removal. Failure to remove the packaging upon arrival may result in damage to the pole finish, thus disallowing returns and voiding the warranty. It is the responsibility of the customer to inspect poles for freight damage upon deliver. Any claim for damages in transit must be made by the purchaser to the delivering carrier. Techlight will accept no responsibility for the failure to do so.
